Privacy Policy

Snow Peak BC ("Snow Peak BC", "we", or "our") is a tour operator based in Vancouver, British Columbia, Canada, offering private day tours and private transfers to and from Vancouver International Airport (YVR). This policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over it.

By using our website, booking a tour or transfer, or contacting us, you agree to the practices described in this policy.

What information we collect

We collect the personal information you give us directly, as well as information generated when you use our services.

Information you give us when booking or requesting a quote: full name, email address, phone or WhatsApp number, number of passengers, service date and time, pickup location (hotel, Airbnb, or address), and for airport transfers, flight number, airline, and terminal. If you're travelling with children, their age or size so we can prepare a car seat when requested.

Payment information: when you pay, processing is handled by an external payment provider. We do not store full card numbers on our systems.

Communications: the content of messages you send us by email, contact form, or WhatsApp.

Technical website information: basic usage data such as IP address, browser type, pages visited, and cookies or similar technologies, where applicable.

How we use your information

We use your personal information only for reasonable purposes related to our service.

  • Process and manage your tour and transfer bookings.
  • Coordinate pickup, track flights in real time, and contact you about your service.
  • Respond to your questions, quote requests, and support requests.
  • Process payments and issue receipts.
  • Meet legal, accounting, and security obligations.
  • Improve our website and services, and with your consent, send you communications about offers or news (you can unsubscribe at any time).

Basis for consent

We collect, use, and disclose your personal information with your consent, which may be express or implied depending on the context, as permitted under British Columbia's Personal Information Protection Act (PIPA). You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

Who we share your information with

We do not sell your personal information. We share it only when necessary to deliver the service or comply with the law.

  • Drivers and guides assigned to your tour or transfer, so they can carry out the service.
  • Service providers such as the booking platform, payment processor, and communication tools, who process information on our behalf.
  • Authoritieswhen required by law or to protect our rights and people's safety.

Data transfers outside Canada

Some of our providers (for example, booking or payment platforms) may store or process information on servers located outside Canada. In those cases, we take reasonable steps to protect your information and require a level of protection consistent with PIPA and PIPEDA. By using our services, you understand your information may be processed outside Canada.

How long we keep your information

We keep your personal information only as long as necessary to fulfill the purposes described in this policy and applicable legal, accounting, and tax obligations. Once it's no longer needed, we securely delete or anonymize it.

How we protect your information, and your rights

We apply reasonable physical and technical security measures to protect your information against unauthorized access, loss, or misuse.

You have the right to request access to the personal information we hold about you, to ask for corrections if it's incomplete or outdated, and to withdraw your consent. To exercise these rights, contact us using the details below. We will respond within the timeframes required by law.

Cookies

Our site may use cookies and similar technologies to function correctly, remember preferences, and understand in aggregate how the site is used. You can configure your browser to reject cookies, although some features may not work the same way.

How to contact us and our privacy officer

If you have questions, requests, or complaints about your privacy, contact us.

Snow Peak BC
Email: tours@snowpeakbc.com
Phone: +1 604 780 2975
Website: https://snowpeakbc.com
Privacy officer: Javier Camero

If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

Changes to this policy

We may update this policy as our practices or the law change. The current version will be posted on this page along with its update date.